International Customers

When the US Postal Service raised their rates in May 2007, we were surprised to find that International shipping rates doubled. We had to make a difficult decision. For the first time in our history, we find it necessary to add a shipping charge for our International Customers.

We already knew our shipping policies had to change. Over the past 6 months some customers have experienced long delays in receiving their orders. Air Letter Post has become so unreliable that we no longer consider it an option for customers who depend on our products.  We decided to switch from Air Letter Post to Global Priority Mail and increase the number of bottles we can ship. We looked forward to service that was timelier and more trackable.

We didn’t anticipate such a huge increase in the cost of shipping.

Priority International should deliver your package in about a week. Though a tracking number should tell us when the package is delivered, the service is not as efficient as Priority Mail within the US. We cannot guarantee the time. We have no control over the shipping once it leaves the US.

We would prefer not to add the shipping cost, but we trust that we are doing our best for our customers. You can allay some of the shipping increase by placing larger orders. We feel you should always keep a bottle or two in reserve so the timeframe is not critical.

If you have questions about an order, please contact shipping@nutri-meds.com.