Special UK/ Europe Product Sale

Return to Help Index
Order Status
How do I change or cancel items in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
What is the return policy?
  Customers are always welcome to return any unopened product within 30 days of purchase, however, you would need two pieces of documentation:

  1. An RMA number. Simply request one from Customer Service. You will receive an address for the return at that time as well. Write the Return Merchandise Authorization (RMA) number that we send you in large numbers on the outside of the package.


  2. A valid tracking number from USPS or another one of our shippers. Though we are happy to refund your return, it is essential that both you and Nutri-Meds™, can confirm that the package arrived safely - so you must have a valid tracking number.



Note: In the rare case that you might receive a different product from what you actually ordered, we’ll be happy to accept your product returns. If this happens, we’ll re-ship the correct products to you at our expense, and provide paid return packaging for you to return the incorrect products to us. Simply follow the instructions above.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
When will my order ship?
  U.S.A. Orders: It usually takes 3 to 4 days, with variations for weekends and holidays. You should receive a USPS tracking number once the order has shipped. If you log on to USPS.com and enter the number in the tracking box, you should see the progress of your shipment. If not, contact Customer Service to expedite the order for you. Nutri-Meds™ always ships USPS using valid tracking numbers so your order can be assured of confirmed delivery.

International Orders: These are delivered under the auspices of the customer’s country (usually in 5 to 7 days). Some countries will make only one attempt at delivery but hold the package at your local Post Office. It is important to contact your local Post Office, sooner rather than later, to assure delivery is completed. You can usually arrange a second delivery but it is the customer's responsibility to follow-up. Though the package is insured, we have no control over it once it leaves the U.S.A. USPS uses the receiving country’s claim that the package was delivered as a confirmed delivery.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.